c777 oa Privacy Policy

1 Introduction and Scope

By using the c777 oa website, you are considered to have accepted the terms described in this privacy policy. This policy is an integral part of the Terms and Conditions and both documents should be read together.

This privacy policy applies to all services, products, and websites of the c777 oa platform. It takes effect from the moment you visit our website, register, make a deposit, play games, or use any other service.

Our goal is to ensure the highest level of protection for your personal information and to never disclose it to any unauthorised party. c777 oa believes that earning user trust is an essential condition for running a responsible platform.

2 Types of Information Collected

c777 oa collects the following types of information:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — the user must be 21 years of age or older)
• National ID number or passport number (when identity verification is required)
• Photo or scanned identity document (for KYC verification)

2.2 Contact Information

• Mobile number (for transactions via bKash, Nagad, Rocket, or Upay)
• Email address

2.3 Financial Information

• Mobile banking account number (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction date, amount, and status

2.4 Technical Information

• IP address and location data
• Device type, operating system, and browser
• Login time, session duration, and usage patterns
• Data collected from cookies and similar tracking technologies

2.5 Gaming Activity Information

• Betting history, list of games played, and results
• Bonus claim records
• VIP level and points information

3 How Information Is Collected

c777 oa collects information primarily through two methods:

3.1 Information Provided Directly

You provide information directly when you fill in a registration form, submit identity verification documents, contact the support team, or make a deposit or withdrawal. This information is essential for the proper operation of our services.

3.2 Automatically Collected Information

When you visit our website, certain technical information is collected automatically. This includes cookies, web beacons, and log files. This information is used to improve the site's performance and maintain security.

4 Purpose of Using Information

c777 oa uses the collected information for the following purposes:

• Account management: Registration, login, identity verification, and keeping the account secure.
• Financial transaction processing: Correctly completing deposit and withdrawal requests and resolving any errors.
• Service improvement: Analysing user behaviour to improve the site experience.
• Fraud prevention: Detecting unusual transactions or suspicious activity and taking necessary action.
• Communication: Sending important service-related messages, security alerts, and account-related information.
• Promotional communication: Informing you about bonuses and promotions, where you have given your consent.
• Legal obligations: Taking necessary steps to comply with applicable laws and regulations.

c777 oa never sells your personal information or uses it for third-party commercial promotions.

5 Disclosure and Sharing of Information

c777 oa may share information with third parties in the following limited circumstances:

5.1 Service Providers

Information may be shared as needed to carry out operations with payment processors (bKash, Nagad, Rocket, Upay), technology service providers, game software providers, and cybersecurity service providers. These parties may only use the information for their designated tasks, and confidentiality agreements are in place with them.

5.2 Legal Obligations

Information may need to be disclosed in response to a court order, a lawful request from law enforcement, or any other legal obligation. In such circumstances, c777 oa will provide only the relevant and necessary information.

5.3 Corporate Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new party. Users will be notified in advance in such cases.

5.4 With Consent

Information may be shared with any other party if you have given your explicit consent. You may withdraw this consent at any time.

6 Information Security Measures

c777 oa uses industry-standard technology and processes to protect your information:

• SSL Encryption: All data sent to and received from the website is encrypted using SSL/TLS technology.
• Database security: Stored information is kept in encrypted databases with no unauthorised access.
• Access control: Only authorised staff can access specific data, and a log of every access is maintained.
• Security reviews: Regular security tests and audits are conducted.
• Two-Factor Authentication: An OTP-based security layer can be added to your account.

However, no data transmission over the internet is entirely risk-free. c777 oa makes every effort, but a complete guarantee of data security cannot be given. It is your own responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

7 Cookies and Tracking

The c777 oa website uses cookies. Cookies are small text files stored on your device that help improve the site's functionality.

7.1 Essential Cookies

These cookies are essential for the basic operation of the site — such as maintaining login sessions and keeping security features active. They cannot be disabled.

7.2 Functional Cookies

These cookies are used to remember your preferred language, theme, and other settings.

7.3 Analytics Cookies

Analytics cookies are used to understand which pages are used most and how users navigate the site. This information is analysed in aggregate and anonymous form.

You can control or delete cookies from your browser settings. However, disabling cookies may cause some features of the site to not work properly.

8 Third-Party Services

c777 oa uses various third-party services that have their own privacy policies:

• Payment gateways: Financial transactions are processed through bKash, Nagad, Rocket, and Upay. These payment processors follow their own security protocols.
• Game software providers: Limited technical information may be shared when accessing game platforms from Evolution, Pragmatic Play Live, PG Soft, JILI, Spribe, and other reputable providers.
• Security services: Specialist providers are engaged for fraud detection and cybersecurity.

c777 oa is not responsible for the privacy policies of these third parties. However, we only work with trusted and responsible partners.

9 Data Retention Period

c777 oa retains your information only for as long as necessary:

• While the account is active: All information is retained from the date the account is opened until it is closed.
• After account closure: Financial information and transaction records are retained for a defined period as required by law.
• In the event of a dispute or investigation: Relevant information is retained until the related dispute is fully resolved.

Once the retention period ends, information is securely deleted or modified in a way that makes it impossible to identify any individual.

10 User Rights

As a user of the c777 oa platform, you have the following rights:

10.1 Right to Access Information

You may request at any time to know what information we hold about you and how it is being used.

10.2 Right to Correct Information

If any of the information we hold about you is incorrect, please contact our support team to have it corrected.

10.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

10.4 Right to Object to Processing

You may object to the use of your information for optional purposes such as promotional communication, and you may withdraw your consent.

10.5 Right to Lodge a Complaint

If you believe your data protection rights have been violated, contact c777 oa directly. We take every complaint seriously and work to resolve it in a timely manner.

Exercising your rights and following the responsible gaming guidelines are both foundations of a fair gaming environment.

11 Information of Minors

c777 oa strictly does not accept registrations from persons under the age of 21. If age verification fails or a minor opens an account using false information, the account will be immediately cancelled and the associated information and transactions will be deleted.

If you become aware that a minor has registered on our site, please notify our support team immediately.

12 Policy Changes

c777 oa reserves the right to update this Privacy Policy at any time. Users will be notified of significant changes via email or a notice on the site.

The "Last Updated" date at the top of the policy always indicates the most recent version. Continued use of the site after any changes means you are considered to have accepted the updated policy. We recommend checking this page regularly.

For the full terms of our service, please visit the Terms & Conditions page, which contains detailed guidelines on user responsibilities, bonus terms, and account management.

13 Contact

If you have any questions, comments, or complaints about this Privacy Policy, please contact the c777 oa support team:

• 24/7 Live Chat — start a chat directly from any page on the site
• Email: [email protected]

Our support team provides service in both Bengali and English, available seven days a week, twenty-four hours a day.

To learn more about c777 oa, read the About Us page, which outlines the platform's goals, values, and services in detail.